Tenants

Becoming a Mila Specialist Supported Living tenant

Inclusive, sustainable housing that transforms lives

Homes that empower our tenants to live independently

Who we help and support

Groups supported:

Adults with learning disabilities
Autistic adults
Individuals with mental health needs
People with physical disabilities or acquired brain injury
Young adults transitioning from care

Our commitment to independence, inclusion & wellbeing

By partnering with Local Authorities, care providers, and community organisations, we deliver tailored housing solutions that meet both personal and strategic care objectives.
Our housing solutions promote dignity, independence, and long-term wellbeing for residents while contributing to stronger, more inclusive neighbourhoods.

Learn more about our partnerships

What tenants can expect from us:

Your rights & responsibilities

All of our allocations are done with fairness and tenant protection in mind. We ensure your home is matched with your needs, requirements and appropriate community offerings in mind. In turn, we hope you will feel happy, secure and a sense of pride over where you live.

Tenant engagement & feedback

We thrive on offering person-centred housing solutions that promote independence and wellbeing. However, we can only do this effectively with regular tenant feedback and engagement systems, which are the foundation of all of our schemes and support. We welcome input from deputies and advocates.

Housing quality & sustainability

We are committed to offering modern homes which have energy-efficient designs, and use renewable materials, where possible. We also adopt the most up-to-date accessibility and assistive technology standards, as well as ensuring our spaces enhance wellbeing.

Repairs & maintenance information

We care deeply about maintaining the high standard of our properties and your living accommodation. Any required repairs or ongoing maintenance is done as quickly and efficiently as possible, with clear communication to our tenants and support partners about any disruption.

Safeguarding and reporting routes

We only work with trusted care partners. Any other professionals are selected incredibly carefully if they work in our tenants’ homes, following all standard checks and regulations, including enhanced DBS. However, should any safeguarding issue or concerns arise we act on this immediately with clear and easy reporting routes for our tenants, their families and friends, and those in the community.

Referral criteria and processes

Allocating suitable housing is done as fairly and consistently as possible.

There are 3 key stages:

Referral and Application

A suitable support agency can complete a referral application outlining requirements and needs

Assessment

The application is assessed and we will speak to the support organisation and the tenant to ensure our available housing options are suitable and to find out more about any adaptations or adjustments may be required.

Acceptance or Rejection

Whilst we do our best to find suitable homes for all applicants, this is not always possible. However, we will do our best to signpost alternative options if an application is rejected. If the tenant is accepted, we will move swiftly towards arranging a viewing of a property and confirmation of the allocation should it be acceptable to all parties.

Enquire about an application

Tenants – FAQs

Below we have answered some frequently asked questions about our tenancies and things our tenants are often keen to find out, as well as a bit more about property transfers.

What is the difference between the Housing Association and Specialist Supported Living?

A standard housing association owns and manages the physical property (the building, repairs, rent collection) and is responsible for ensuring safety compliance, like a traditional landlord. You may then have a completely separate provision for support and care. Specialist Supported Living organisations, like Mila, bring together both the housing and renting element, as well as the support provider. Through collaboration with local authorities and care providers, we provide your accommodation and recognise support companies.

Who is responsible for repairs and maintenance within my flat or house?

Mila Specialist Supported Housing is responsible for repairs and maintenance of your property.

To report a repair, tenants or support staff should use the dedicated contact number provided, specifying if the issue is an emergency.

How does Mila Specialist Supported Living involve tenants in decisions about their homes?

The right involvement is key to the supported living model and ensures our services meet the needs of our tenants and residents. We offer meetings, consultations and satisfaction surveys to gather feedback on a range of things from repair services, landlord communication, and overall housing quality. Tenants and their advocates will also be formally consulted on any significant changes to policies or rates.

If my support needs change or I wish to move, can I do this?

If your needs significantly decrease and you become fully independent, or if your needs increase to the point where the existing property is no longer suitable (e.g., needing 24/7 complex care), we work closely with the local authority and your Support Providers to plan a smooth transition to more appropriate housing.